Pengaruh Pendidikan Dan Pelatihan Terhadap Profesionalisme Kerja di Industri Pariwisata

Abstract

This study aims to analyze the effect of education and training on work professionalism in the tourism industry. The research is driven by the increasing importance of improving the professionalism of tourism workers in response to higher service expectations and growing competition in the industry. Education and training are considered essential human resource development strategies that enhance employees’ knowledge, skills, competencies, and professional attitudes, which in turn support better service quality and organizational performance.The study employed a quantitative approach with a causal associative design. Data were collected using a structured questionnaire distributed to 30 respondents working in various tourism sectors. The data were analyzed using descriptive statistics, validity and reliability tests, simple linear regression analysis, a t-test, and the coefficient of determination (R²).The results show that respondents generally have a positive perception of education and training implementation, with 53.3% strongly agreeing and 40.0% agreeing that such programs are well conducted. In addition, work professionalism is also categorized as high, with 60.0% of respondents strongly agreeing and 36.7% agreeing that they demonstrate professional behavior in their work.The regression analysis indicates that education and training have a positive and significant effect on work professionalism, with a significance value of 0.000 (p < 0.05). The R² value of 0.571 shows that education and training explain 57.1% of the variation in work professionalism, while the remaining 42.9% is influenced by other variables not included in this study.These findings emphasize that education and training play a crucial role in improving professionalism in the tourism workforce.